Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (562) , Manager (536) , Software Engineer (503) , Director (490) , Business Analyst (438) , Customer Care Professional (435) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (287) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (176) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2647 reviews)); "Employees have autonomy to achieve in a results driven culture and great flexibility provided to staff in my area;" ((in 1598 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1573 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1011 reviews)); "Pay was good and laid back work" ((in 753 reviews))

What are the cons of working at American Express according to real employee reviews?

"Base salary was low but once commission kicked in it was well worth the wait." ((in 496 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 431 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 206 reviews)); "Limited growth opportunities and learning" ((in 116 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 88 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

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American Express

American Express reviews

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4.1

81% would recommend to a friend

(18,594 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

19K reviews

4.0

Aug 21, 2008

Amex is great if you want to learn more, just be careful what group you go into.

Senior manager

Recommend

CEO approval

Business Outlook

Pros

American Express is very supportive of employees need to advance as well as in making lateral moves for skill expansion. There are many opportunities to move between business units or to specialize in one area. Also, take advantage of all the various employee networks that are invaluable in meeting people in other groups and learning about other business units.

Cons

Legacy technology sometimes slows down innovation, as well as makes it hard to learn your way around unless you find another employee to mentor you. There aren't sufficient self-study options for systems, so you have to ensure you network in order to get properly trained. Training classes are available but not always when you need them.

1.0

Aug 16, 2008

This job is for peole who want to sit and be monitored around all day for a slightly higher paycheck.

Customer care professional

Recommend

CEO approval

Business Outlook

Pros

The reputation of the company is really good. I worked in their phone center though and it is very different form the rest of American Express.

Cons

Being tied to the telephone and not able to have the freedom to walk around. Customers were rude over the phone. Requesting time off was hard especially calling in sick. The penalty system is a 3 strikes and your out, and the strikes could be breaing any of the thousands of rules they have.

5.0

Aug 15, 2008

Not the most competitive salary-wise, but truly a great company to work for

Manager - im

Recommend

CEO approval

Business Outlook

Pros

A Fortune 500 company and one of the 30 stocks that comprise the DJIA, American Express is a leader in the payments and travel industries. It is a strong and highly-respected brand with a unique business model that is the envy of its credit card competitors. The company is full of very smart and talented people and places a strong emphasis on work-life balance. Work culture leans more towards teamwork, not competition, and strongly focused on delivering premium value to its Cardmembers. Its global reach and presence allows for collaboration across borders and encourages diversity of ideas.

Cons

American Express offers salaries that are at par with its peers in the payments industry, but not exactly highly competitive. The benefits package has undergone changes in the last few years, leading to dissatisfaction among some existing employees. The company as a whole could also do a better job at meritocracy.

Viewing 18550 - 18552 of 18,594 Reviews

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Amex is great if you want to learn more, just be careful what group you go into.

This job is for peole who want to sit and be monitored around all day for a slightly higher paycheck.

Not the most competitive salary-wise, but truly a great company to work for

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