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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,595 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,595 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Apr 29, 2022

      Corruption: DO NOT WORK HERE UNDER ANY CIRCUMSTANCES

      Suspect fraud investigator
      Recommend
      CEO approval
      Business Outlook

      Pros

      None, there are none to justify the misconduct

      Cons

      Words cannot describe the injustice witnessed with this organization. I went from Top Performer to terminated in one month because I blew a whistle. I did my job very well and the department I was in terminated me because a card member who was AT FAULT and responsible complained to the CEO's office because they didn't like the outcome. Company records were then falsified and due to Arizona's RIGHT TO WORK clause, there was no recourse for me to dispute my termination. I am currently due incentive bonuses that are also being withheld and no severance. They terminated my employment before I could blow the whistle on their misconduct. I am currently exploring legal options but the point of this review is to warn prospective candidates of their misconduct and confirm they have no job security even when you are performing your duties successfully. This organization is the reason review sites exist. I hope this helps.

      1.0
      Jun 8, 2017

      Band levels = Caste system

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - work from home Friday's - Hudson eats - decent benefits - across freedom tower - decent PTO - 6% 401k match

      Cons

      So everyone in the company has a band level. Like a manager would have be a band 30 and senior manager would be band 35 and so on. So when ever VPs and higher refer to people it's by band level. The lower you are the worst you are treated. It's pretty sick,

      5.0
      Feb 4, 2017

      Incredible Company

      Consultant, business development
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sales positions are virtual (work from home). Company gives a small stipend to pay for home office set up in ADDITION to giving you computer, printer, etc. The job is a blast and most clients are excited to be working with AMEX. The company has a terrific reputation. Most people I know have been in their sales roles for years and make a KILLING while loving their work. There may be high turnover in some of the call center roles and such, but everyone fortunate enough to be with AMEX in a sales role seems to understand that this is the absolute cream of the crop as far as sales jobs go.

      Cons

      The consultant role has a commission cap with a more modest base salary, but it's not meant to be a long term role. Most "CBD's" (as we're called) will move into Manager, Business Development roles within 6-24 months which is an uncapped commission role. So, really the only con I've experienced is a short-term "pay your dues" kind of thing that totally makes sense.

      Viewing 61 - 63 of 18,595 Reviews
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      Glassdoor has 21,949 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.