Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (562) , Manager (536) , Software Engineer (503) , Director (490) , Business Analyst (438) , Customer Care Professional (435) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (287) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (176) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2647 reviews)); "Employees have autonomy to achieve in a results driven culture and great flexibility provided to staff in my area;" ((in 1598 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1573 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1011 reviews)); "Pay was good and laid back work" ((in 753 reviews))

What are the cons of working at American Express according to real employee reviews?

"Base salary was low but once commission kicked in it was well worth the wait." ((in 496 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 431 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 206 reviews)); "Limited growth opportunities and learning" ((in 116 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 88 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

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American Express

American Express reviews

4.1

81% would recommend to a friend

(18,595 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,595 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

1.0

Apr 22, 2019

AMERICAN Express or INDIAN Express???

Manager - risk analytics

Recommend

CEO approval

Business Outlook

Pros

Good starting place for a new grad

Cons

- Nepotism is HUGE! There was a huge reorganization in 2016. In 2017, the diversity in the mid-manager level of Risk department had significantly decrease as I observed. The upper executives promoted/hired his/her homies. Competency is not as important. The reorg was supposed to trim fat. However, AMEX became more bureaucratic with more redundant and incompetent mid-managers . As a result, smart talents were treated unfairly and there was a talents exodus in 2017 to 2018. - I still remember 2 years ago when my boss saw beef in my lunch box she would give me a stupid look, and sometimes gave me some hard time to humiliate me. THIS IS the U.S.. I am not up for whatsoever religious reasons and I LOVE BEEF. I didn't bother to report to the HR back then because I know the AMEX bureaucracy doesn't care. Plus I got a great opportunity that pays way better elsewhere, so I wasted no time at AMEX.

4.0

Oct 30, 2015

Enjoyed the ride

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Well perceived company with respected, distinctive product. Good training and benefits. Positive workplace for women.

Cons

Beaureaucratic, and hung up on credentials as opposed to talent.

5.0

Apr 30, 2013

Great company- one of the best work at home positions I have had

Home based customer service

Recommend

CEO approval

Business Outlook

Pros

American Express has great benefits, including decent health care, sick time and lots of paid vacation time. Team leaders, management and higher ups are all very nice and great to work with. This positions is also work-at-home which is a great option for those who can manage an in-home office.

Cons

Incoming calls are continuous, and there is not a lot of down time. Calls can become repetitive with similar issues and inquiries. The job can be stressful when customers complain.

Viewing 52 - 54 of 18,595 Reviews

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AMERICAN Express or INDIAN Express???

Enjoyed the ride

Great company- one of the best work at home positions I have had

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