About us
TP-Link is a key player in the LAN and WAN (SD Network and SD WAN) products and solutions market. Renowned for the reliability of its products, the company is a world leader in the network products market, offering innovative, award-winning solutions. TP-Link is the No. 1 supplier of WLAN products and distributes its products in more than 170 countries.
About the role
As part of our continued growth, we are seeking a Network Support Engineer / Technician to strengthen our technical support team. You will serve as a key technical contact for partners, and system integrators, providing assistance with the deployment, configuration, troubleshooting, and optimization of TP-Link networking (Omada) and video surveillance (VIGI) solutions.
The ideal candidate combines strong networking knowledge with excellent communication and customer service skills.
Your responsibilities
Technical Support
· Provide technical support to partners, distributors, and system integrators.
· Troubleshoot and resolve network-related issues.
· Assist customers in deploying, configuring, and optimizing TP-Link networking products.
· Perform root cause analysis and recommend appropriate solutions.
· Escalate complex issues to R&D and international technical teams when necessary.
Customer Guidance & Training
· Advise customers on networking best practices.
· Contribute to technical documentation, installation guides, knowledge base articles, and FAQs.
Continuous Improvement
· Stay up to date with networking technologies and industry trends.
· Participate in testing and validation of new products and features.
Your profile
· Degree in Computer Science, Networking, Telecommunications, or related field.
· Previous experience in technical support, network administration, or network engineering is preferred.
· Strong analytical and problem-solving skills.
· Customer-oriented mindset.
· Excellent written and verbal communication skills.
· Ability to explain technical concepts to non-technical audiences.
· Self-motivated, organized, and team-oriented.
Required Technical Skills
Essential Knowledge
· TCP/IP networking.
· Switching and VLANs.
· IPv4/IPv6 routing.
· DHCP, DNS, and NAT.
· Wi-Fi technologies (including Wi-Fi 7).
· Basic network security.
· Network troubleshooting and packet analysis.
Preferred Skills
· Enterprise networking environments.
· Cloud-managed networking solutions.
· VPN technologies (IPSec, OpenVPN, WireGuard).
· Omada platform or equivalent network management solutions.
· Advanced network security.
· SD-WAN solutions.
· Videosurveillance IP.
· Industry certifications (CCNA, CWNA, or equivalent).
We Offer
Joining TP-Link means taking on a stimulating role within an international company, working on cutting-edge products and technologies.
· Contract type: Permanent contract
· Career progression opportunities
· Ongoing training and skills development.
· Remuneration: Attractive and motivating package (fixed salary + performance-related bonus)
· 1 day of remote working per week
· Swile card (meal vouchers worth €9 per day)
Rémunération : 45 000,00€ à 65 000,00€ par an
Avantages :
Lieu du poste : Télétravail hybride (Vélizy-Villacoublay (78))
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