Danone's Evian Volvic Alpro International Business Unit is looking for itsnextExportCustomer Service Manager. This position is based in Evian-Les-Bains (74) for a temporary mission (12months).

The Customer Service manager is responsible for driving operational performance within their functional area (Back Office Operationst). They act as the leader for their team, ensuring daily execution excellence, process alignment, and smooth coordination with cross‑functional stakeholders. They provide day‑to‑day guidance, prioritization, and expertise to their team and ensure strong service delivery towards internal and external customers.

One of the key challenges is to structure and improve ways of working to make it more efficient. Transversal leadership will be a key asset to perform.

You report to the EVAI Supply Chain and Customer Solution Senior Manager based in Evian-Les-Bains.

• Customer Service
• • Coordinate and prioritize daily activities within the functional team to meet service, quality, and efficiency targets.
  • Act as the operational subject‑matter expert for the scope (customer collaboration, back‑office operations, or seafreight booking).
  • Ensure adherence to processes, data quality standards, escalation routines, and service level agreements.
  • Support issue resolution and serve as the primary escalation point for operational topics within the scope.
  • Monitor performance metrics (KPIs) and propose corrective actions when necessary.
  • Collaborate with other teams (Customer Collaboration, Planning, Logistics, Finance, IT) to ensure end‑to‑end operational flow.
  • Contribute to continuous improvement initiatives, automation, and process harmonization.
  • Provide functional coaching and on‑the‑job support to team members.
  • Prepare and consolidate reporting to management on operational performance, risks, and opportunities.
  • Support transformation projects and new ways‑of‑working deployment within the team.

• Continuous improvement
• • Improve the way of working and be a key player in our organization for the below topics:
  • Digitalization
  • Simplification
  • Change management
  • Identify process or logistics optimizations to improve efficiency.
  • Identify productivity opportunities.
  • Improve our customers' experience, engaging customers and facilitating organic growth.

• Internal Contacts:

• Local Sales Team
• Export Supply Chain team
• Local Supply Chain team and Logistics team
• Local Marketing Team
• Local Business Controller
• Central Finance Team
  
• External Contacts:

• Distributors
• Transportation companies

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